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Privacy Policy

Your privacy is of utmost important to us. Infogene, Lda is providing this notice to describe and explain its practices regarding the collection and usage of your information, along with the choices you have concerning the way your data is gathered and utilized.

All data collected will be treated in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, dated April 27, 2016.

THE INFORMATION WE COLLECT AND HOW WE COLLECT IT

Personal data such as your name, email and telephone number are only obtained when voluntarily submitted through the contact form.

Technical information, such as details about your device and IP address, may be collected through the use of certain technologies that we use from Google or Facebook, especially for retargeting (an option that enables us to present personalized advertising to visitors on our website).

Infogene, Lda collects this information through various ways:

  • Through registration, searches and other online forms;
  • When providing technical support, live chat or service information;
  • During the process of maintaining and updating our services;
  • Through automated means, such as cookies;
  • Through your engagement in advertisements for Infogene, Lda services and products placed on third-party websites.

The information you provide is intended to be used by Infogene, Lda within the scope of the contractual and/or commercial relationship it has with you or your organization.

RETENTION PERIOD

The retention period applies to user-level and event data associated with cookies, user identifiers (e.g., User-ID), and advertising identifiers (e.g., DoubleClick cookies, Android Advertising ID, from Apple to advertisers, Facebook Ads, among others).

User and event data retention period: 26 months.

TERMS AND CONDITIONS OF THE MARKETING PERMIT SERVICE

The data provided is the responsibility of Infogene, Lda, with headquartered at Instituto Pedro Nunes (IPN) - TecBIS (building D), floor 1, room 1.02, Rua Pedro Nunes, 3030-199 Coimbra, Portugal.

ACCESS AND USERS

Access to the Infogene, Lda website https://www.infogene.pt/ implies full and unconditional acceptance by the user of all Terms and Conditions. When accessing, using or downloading the content of the website, you agree to respect the conditions of use.

CHANGES

To improve the features and content of the website, Infogene, Lda reserves the right to modify, expand, or temporarily suspend the presentation, configuration, technical specifications, and content of the website at any time, unilaterally and without prior notice to the user. Therefore, we recommend that you regularly consult our privacy policy to stay updated.

TERMS OF USE

The user commits to making responsible use of the website's contents and services, which should never be used for illicit activities contrary to public order or national defense. The user is authorized to access all information contained on the website, provided that such content is for their exclusive use and is not subsequently shared with third parties.

WEB SERVER LOGS

In the process of administering this website, we maintain and track usage through web server logs. Web server logs provide information such as which types of browsers (Internet Explorer, Firefox or Google Chrome) access our website, visit times, time of day, and the specific page(s) visited within our website. We use this information to enhance the navigation features of our website.

Anonymized or aggregated forms of this data may be employed to identify future features and functions to be developed for the website, aiming to provide you with an improved visiting experience.

COOKIES

We may use technologies such as "cookies" to offer personalized information from our website. A cookie is a piece of data that a website can send to your browser, which may or may not be stored on your system.

Certain pages on our website employ cookies to assist you in navigating and using our website, for instance, to help you access secure areas.

Other pages on the website may set cookies to collect aggregated usage information, which will be processed to improve the functioning of the website.

Cookies may also be employed on our website to remember specific choices you make, such as your geographic region or other customizations. We use these cookies to provide you with a personalized browsing experience when you return to our website.

HOW WE USE YOUR INFORMATION

Infogene, Lda may use your personal information to:

  • Fulfill registration requests and online services orders;
  • Note that personal data identified as mandatory in forms is essential to the provision of services by Infogene, Lda. Any omission or inaccuracy in the data provided by the user is their sole and entire responsibility and may result in refusal of service by Infogene;
  • Assist us in personalizing content that is most relevant to your interests;
  • Notify you about important news regarding Infogene, Lda. services;
  • Notify you about news regarding products and services, updates, technical support issues, events and special offers that we believe may be of interest to you;
  • Prevent and detect fraud or other prohibited or illegal activities;
  • Safeguard the security and integrity of the website.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The intellectual and industrial property rights contained on the website, including its graphics and computer codes, as well as trade names, brands and distinctive signs are owned by Infogene, Lda.

Any reproduction, distribution, commercialization, or transformation of content that has not been expressly authorized by its owners constitutes an infringement of intellectual and industrial property rights, protected by law.

LIMITATION OF LIABILITY

Infogene, Lda does not guarantee or accept responsible for damages of any nature resulting from the following circumstances:

  • Non-functioning or incorrect functioning of the website or its pages;
  • Ineffectiveness, inadequacy, or invalidity of the services and content offered on the website, depending on the user's results and expectations;
  • Presence of viruses or programs on the user's computer.

Under no circumstances, including negligence, will Infogene, Lda be liable for loss of business, access, profits, data, indirect, incidental, special, or consequential damages resulting from access to or use of services on the website, or any actions falling within its scope.

OUR COMMITMENT TO YOUR DATA SECURITY

Infogene, Lda ensures the confidentiality, integrity, availability, and permanent resilience of the system for recording your personal data. To achieve this, we have implemented physical and electronic procedures to protect the data we collect online. We use SSL (security certificate when you browse our website) and encryption technology when collecting and storing your data.

You have the right to exercise all legally provided rights under Regulation (EU) 2016/679 of the European Parliament and of the Council, dated April 27, 2016. This includes the right to access, rectify, port, object, and erase your data, by making a request to Infogene, Lda, headquartered at Instituto Pedro Nunes (IPN) - TecBIS (building D), first floor, room 1.02, Rua Pedro Nunes, 3030-199 Coimbra, Portugal, or via Email: geral@infogene.pt.

HOW CAN YOU CONTACT INFOGENE, LDA

If you have comments or questions about this Privacy Statement, please contact us via email at geral@infogene.pt or by telephone at +351 239 098 448 (national landline) and/or +351 239 700 327 (national landline), or by mail at the following address: Instituto Pedro Nunes (IPN) - TecBIS (building D), first floor, room 1.02, Rua Pedro Nunes, 3030-199 Coimbra, Portugal.